Plumbers on call right now
Expert plumbing across Cape Town.
Certified, available 24/7 — homes, body corporates & businesses. Every job logged, photographed and trackable online.
Reliable service. Every time.
+27 83 456 2814- 24/7
- Emergency callouts
- 60 min
- Target emergency response
- 12 mo
- Workmanship guarantee
- 100%
- Jobs photo-documented
Trusted, certified & available 24/7
Your local plumbing experts.
Northern Star Property Services handles everything from burst geysers and blocked drains to full bathroom installs and planned maintenance for body corporates and businesses. Owner-managed by Bradley Case, with a network of vetted, qualified plumbers across Cape Town.
- Qualified, vetted plumbers
- 24/7 emergency callouts
- Itemised quotes — no surprises
- Photo evidence on every job
- COCs & insurance reports
- Online client portal
What we do
Services
From a dripping mixer to a full bathroom refit — done to SANS standards, tested before we leave, and documented in your job file.
Burst pipes & leaks
Rapid isolation and repair of burst, corroded or leaking copper, PEX and galvanised pipework — inside walls, under slabs or in the garden.
Geysers
Burst geyser replacement, element & thermostat swaps, drip trays, vacuum breakers and full SANS 10254-compliant installs with a Certificate of Compliance.
Blocked drains
Kitchens, toilets, stormwater and main sewer lines. High-pressure jetting and CCTV drain inspection to find the real cause, not just the symptom.
Leak detection
High water bill but no visible leak? Acoustic and thermal leak detection pinpoints the problem before we break a single tile.
Bathrooms & kitchens
Renovations, new installs, vanities, showers, mixers and sanitaryware — properly sealed, pressure-tested and finished clean.
Solar & heat pumps
Solar geyser and heat-pump conversions that cut the biggest electricity cost in your home. Load-shedding-friendly hot water.
Water pressure & pumps
Pressure-reducing valves, booster pumps and balanced hot/cold systems so the shower upstairs actually works.
Compliance & COCs
Plumbing Certificates of Compliance for property transfers, insurance claims and new installations.
Water-wise systems
Rainwater harvesting, JoJo tank connections, greywater diversion and borehole switch-overs, built for Cape Town's water reality.
Water everywhere?
Do these four things right now.
The first five minutes decide how much damage a burst does. Here's what to do while we're on the way.
- 1
Shut off the water
Close the main stopcock — usually at the meter on the pavement or where the pipe enters the house. Turn clockwise.
- 2
Kill the geyser
If the leak is geyser-related, switch the geyser off at the DB board before anything else. Never touch a wet electrical fitting.
- 3
Protect what you can
Move electronics and valuables, put down towels and buckets, and take photos — your insurer will want them.
- 4
Log the callout
Use the online form or call us. Mark it Emergency and we dispatch the nearest available plumber immediately.
Commercial & corporate
One number, one portal, every property.
Managing agents, trustees and facilities teams get priority response, planned maintenance and a full digital audit trail across every site.
Body corporates & HOAs
Shared geyser rooms, risers, stormwater and common-property plumbing. Trustee-ready reports after every visit.
Offices & retail
After-hours work so trading never stops. Washroom maintenance, kitchenettes, hot-water systems and leak response.
Hospitality & restaurants
Grease traps, commercial dishwashers, high-demand hot water and urgent drain response during service.
Schools & facilities
Planned maintenance programmes, ablution blocks, compliance inspections and holiday-period projects.
Priority
Most popular4h urgent · 60min emergency
- Everything in On-call
- Priority dispatch queue
- Monthly job report
- Multiple portal users & sites
Managed
Agreed SLA + planned visits
- Everything in Priority
- Scheduled preventative maintenance
- Asset register (geysers, pumps, valves)
- Quarterly compliance report
How it works
A digital job file from the first call to sign-off.
Every request gets a job number. Everything that happens — quotes, visits, photos, notes — lands in that file, and you can see it.
- 1
Log it
Online form, email, phone or WhatsApp. Every request becomes a numbered job (NSP-xxxx) instantly — nothing gets lost in a chat thread.
- 2
Triage & quote
We assess urgency, send a clear itemised quote for planned work, and you approve it online with one click.
- 3
Dispatch
The right plumber for the job is assigned and you're told who's coming and when.
- 4
Evidence on site
Before, during and after photos and video are sent straight from site into your job file — you see what we see.
- 5
Sign-off
Completion notes, COC where applicable, and the full history stays on your portal for every property you own or manage.
Client portal
See what we see.
Registered clients sign in with a magic link — no passwords — and get the full picture of every job at every property.
Live job status
See every open job, who's assigned and what stage it's at.
Photo & video evidence
Before/after media uploaded from site — useful for insurers, trustees and tenants.
Approve quotes online
Review itemised quotes and accept with one click. PDF copies always available.
Property history
Every job, every geyser, every COC — per site, forever.
No passwords
Sign in with a secure magic link sent to your registered email. Add colleagues or tenants as extra users.
Already a client?
Sign in with magic link
Job NSP-1042
Burst geyser — Unit 14
- 08:12Callout logged online — Emergency
- 08:15Assigned to Sipho D. · ETA 45 min
- 08:58On site — 3 photos uploaded
- 11:40New 150L geyser installed · COC issued
Straight answers
How we charge — and how we help with insurance.
Call-out fee
Covers travel and the first half-hour on site, including diagnosis. Quoted upfront when you book.
Labour
Charged per hour after the first half-hour, in 15-minute increments. After-hours and public holidays are charged at a stated premium.
Materials
Quality SABS-approved parts, itemised on every invoice. No mystery line items.
Planned work
Fixed, itemised quotes before we start. Quotes for planned work are free.
Insurance claims, handled.
- Burst geyser and resultant-damage reports in insurer-ready format
- Timestamped photo and video evidence captured on site
- Certificate of Compliance on every geyser replacement
- Direct liaison with your assessor where required
Prevention beats repair
Your Cape Town plumbing calendar.
Most expensive callouts start as small, ignored problems. Run through these and you'll catch most of them early.
Summer
- Check irrigation lines and garden taps for drips
- Inspect geyser drip tray and overflow
- Clean gutters and downpipes before autumn
Winter
- Lag exposed pipes in cold spots
- Test stormwater drains before the Cape storms
- Check geyser pressure valve for constant dripping
Every year
- Read the water meter with all taps off — if it moves, you have a leak
- Service the geyser (anode check extends its life)
- Clear drain traps and check toilet cisterns for silent leaks
Where we work
Cape Town and surrounds — wherever the water is.
Not sure if we cover you? Log the callout anyway — we'll confirm straight away.
FAQ
Questions people actually ask.
Do you really come out at night?+
Yes. Emergencies such as burst pipes, burst geysers and sewage backups are attended 24/7. Log it online and mark it Emergency, or phone us directly.
How do I see photos of the work done?+
Every job has a file. Our plumbers upload photos and video from site as they work, and registered clients can view them in the client portal using a magic link sent to their email.
Can you help with my insurance claim?+
Yes. We provide insurer-ready reports, timestamped photo evidence and Certificates of Compliance for geyser replacements, and can liaise with your assessor.
Who will actually do the work?+
Northern Star manages every job end to end. Work is carried out by vetted, qualified plumbers in our network who are matched to the job type and your area, and every job is quality-checked and documented.
Do you do body corporates and commercial properties?+
Absolutely — it's a core part of what we do. We offer priority response, planned maintenance and monthly reporting, with portal access for trustees, managing agents and facilities staff.
Will I get a quote before work starts?+
For planned work, always — an itemised quote you can approve online. For emergencies we stop the damage first and then talk you through the options and costs before any major work.
Is the work guaranteed?+
Workmanship is guaranteed for 12 months. Materials carry the manufacturer's warranty, and geysers carry the manufacturer's guarantee when installed to SANS 10254.
How do you handle my personal information?+
We collect only what we need to do the job and keep it secure, in line with POPIA. You can ask us to update or delete your information at any time.
What clients say
Rated 4.5 out of 5 by our clients
From 28 signed job cards — every review is from a real, completed job.
★★★★★
“Arrived within the hour and sorted the burst pipe. Very professional.”
★★★★★
“Photos of before and after were a nice touch for our insurer.”
★★★★★
“Great job on the COC.”
★★★★★
“Fixed the geyser same day!”
★★★★★
“Tidy work.”
★★★★★
“Good price and quality.”
For plumbers
Join the Northern Star network.
Qualified, PIRB-registered plumber with your own transport? Get steady, well-scoped work, clear job files and fast payment. Upload your evidence straight from site with our Telegram bot.
Apply to joinSomething leaking? Log it in 60 seconds.
You'll get a job number immediately, and we'll be in touch fast — straight away for emergencies.